Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Ueiralux collects, uses, protects, and manages your personal information when you interact with our baking and pastry creativity platform.
Information We Collect
At Ueiralux, we collect information to provide you with exceptional baking education and creative experiences. When you register for our learning programs or browse our platform, we gather details that help us personalize your culinary journey. This includes your contact information, learning preferences, and interaction patterns with our content.
We also collect technical information about your device and browsing behavior to improve our website functionality. This data helps us understand which baking techniques resonate most with our community and allows us to enhance our educational resources accordingly. Your payment information is processed securely when you enroll in our premium programs or purchase baking materials through our platform.
Personal Data Categories
- Contact information including name, email address, phone number, and mailing address
- Account credentials and profile information for personalized learning experiences
- Payment and billing information processed through secure third-party payment processors
- Learning progress data, course completions, and skill assessments
- Communication preferences and marketing consent status
- Technical data including IP address, browser type, and device information
- Usage analytics and website interaction patterns to improve user experience
- Cookies and similar tracking technologies for functionality and personalization
How We Use Your Information
Your information serves multiple purposes in creating your optimal baking education experience. We use your data to deliver personalized learning paths that match your skill level and interests, whether you're mastering basic bread techniques or exploring advanced pastry artistry. This personalization extends to our communications, where we share relevant baking tips, new course announcements, and creative inspiration tailored to your preferences.
We also analyze usage patterns to continuously improve our platform and develop new educational content. This might involve understanding which video tutorials are most popular or identifying common challenges students face with specific baking techniques. Additionally, we use your information for administrative purposes such as processing payments, managing your account, and providing customer support when you need assistance with our services.
Data Protection Commitment
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information. Your trust is fundamental to our mission of sharing baking knowledge and creativity.
Information Sharing and Third Parties
Ueiralux maintains strict control over your personal information and shares data only when necessary to provide our services or when required by law. We work with carefully selected third-party service providers who help us deliver our educational platform, process payments, and communicate with our baking community. These partners are contractually obligated to maintain the same high standards of data protection that we uphold.
We never sell your personal information to marketers or advertisers. However, we may share aggregated, anonymized data about our platform usage to help improve baking education resources or for research purposes. If Ueiralux undergoes a business transition such as a merger or acquisition, your information may be transferred as part of that transaction, but you will be notified of any such changes and your rights will remain protected.
Access Your Data
Request a complete copy of all personal information we hold about you, including your learning history and account details.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated personal data, subject to legal retention requirements.
Data Portability
Export your personal data in a structured format to transfer to another service provider if desired.
Restrict Processing
Limit how we use your personal information while maintaining your account and access to learning materials.
Marketing Preferences
Opt out of marketing communications at any time while continuing to receive essential account notifications.
Data Retention and Security
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is typically retained for the duration of your active membership plus seven years for legal and business record-keeping requirements. Learning progress data and course completion certificates are maintained indefinitely to support your ongoing baking education journey.
Our security infrastructure includes encrypted data transmission, secure cloud storage with regular backups, and restricted access controls limiting data access to authorized personnel only. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly and transparently.
Cookies and Tracking Technologies
Ueiralux uses cookies and similar technologies to enhance your browsing experience and provide personalized content. Essential cookies enable core website functionality such as user authentication and shopping cart management. Analytics cookies help us understand how visitors interact with our baking tutorials and educational content, allowing us to make informed improvements.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We also use pixels and web beacons in our email communications to track engagement and improve our messaging effectiveness. All tracking activities comply with applicable privacy regulations and respect your consent preferences.
International Data Transfers
As a Malaysia-based platform serving a global baking community, Ueiralux may transfer your personal information to servers and service providers located in different countries. We ensure all international transfers comply with applicable data protection laws and maintain appropriate safeguards to protect your information regardless of location.
When transferring data outside Malaysia, we use standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your privacy rights remain protected. Our cloud infrastructure providers maintain international security certifications and comply with global privacy standards.
Children's Privacy Protection
Ueiralux is designed for users aged 16 and above. We do not knowingly collect personal information from children under 16. If we discover such information has been collected, we will delete it immediately and notify the appropriate authorities if required.
Updates to This Privacy Policy
This privacy policy may be updated periodically to reflect changes in our practices, services, or applicable regulations. We will notify you of significant changes through email or prominent notices on our platform before they take effect. Minor updates may be posted directly to this page with an updated effective date.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.
Privacy Questions & Requests
Data Protection Officer: [email protected]
46 Jalan Serunai 1, Taman Desa Utama (Goodwood Garden)
Klang, Selangor 41200, Malaysia
Phone: +60 3 3371 9116
Response Time: Within 30 days for all privacy requests
This Privacy Policy is effective as of January 15, 2025